Refund and
cancellation policy
This policy applies to all payments made to Certifi Digital Learning Foundation through the CertifiD platform, including donations, CSR contributions, and any paid Program or workshop fees.
01 Donations and CSR Contributions
Donations made to CertifiD are generally non-refundable, as funds are typically allocated to programs promptly upon receipt. Exceptions apply only in the following cases:
- A duplicate transaction caused by a technical or payment gateway error
- A payment made in clear error (incorrect amount or incorrect recipient), reported within 7 days of the transaction
- Institution means a school, college or educational body partnering with CertifiD
- A failed transaction where funds were debited but not credited to CertifiD's account
To request a refund under these exceptions, write to info@certifi-d.com with the transaction ID, date, and amount within 7 days of the transaction. Approved refunds are processed to the original payment method within 7 to 10 business days.
02 Program and Workshop Fees
Where a specific Program or workshop carries a participation fee, the following applies unless stated otherwise on the Program's own registration page:
- Cancellation by participant more than 14 days before the Program start date: full refund, less any non-refundable processing charges
- Cancellation between 7 and 14 days before the start date: 50% refund
- Cancellation within 7 days of the start date: no refund, though CertifiD may offer a one-time transfer to a future cohort at its discretion
- Cancellation or postponement by CertifiD: full refund or, where preferred by the participant, transfer to the rescheduled date
03 80G Tax Receipts
Once an 80G tax receipt has been issued against a donation, any subsequent refund of that donation will require the original receipt to be invalidated. CertifiD will reissue or revoke the receipt as applicable under Income Tax rules.
04 Disputed or Chargeback Transactions
Users are requested to contact CertifiD directly before initiating a chargeback or dispute with their bank or card issuer, so that we can resolve the matter directly wherever possible.